FAQ

Shipping & delivery

✶ Do you ship internationally?
Yup!

✶ Why is shipping so expensive?
The prices provided cover postal and packaging costs. I don't earn anything from shipping fees which are outta my control.

✶ When can I expect my order?
Please allow up to 7 working days for me to fulfil your order. I’m a one-person team and each order is personally packaged by me. Once shipped, it’ll take about 1 to 3 working days for Singapore orders and 1 to 4 weeks for international ones.

✶ I entered the wrong shipping address?
Packages with incomplete or incorrect addresses are usually returned to me, and I'll repackage and redeliver them- you just gotta pay for re-delivery fees.

✶ I didn’t receive my order?
Please email me and we’ll sort it out. I’m not liable for lost untracked mail, but I’ll try my best to see what I can do. To make sure you receive your order I strongly recommend tracked shipping.

Refund policy

✶ Do you do refunds, returns or exchanges?
I'm able to perform a refund as long as your package has not yet been fulfilled. However, once items are shipped, all goods sold are non-refundable / exchangeable.

Duties & taxes policy

Any import duties and taxes must be paid by the recipient of the parcel. I have no control over these fees as customs policies vary by country.

Rug care guide

How to clean:
✸ Spot clean with a damp cloth by dabbing instead of scrubbing
✸ Vacuum or use a lint roller to pick up dirt
✸ Do not wash, soak or expose to extreme heat

✸ Air dry rugs after they've been exposed to water
✸ Keeping your rug away from direct sunlight will ensure colour fastness
✸ Shedding is normal, snip stray fibres off, instead of pulling on them

For floor rugs:
✸ Laying your rug completely flat for a couple hours will help straighten it out
✸ It’s recommended to place them in a low moisture area with little foot traffic

Please keep in mind all rugs are handmade and should be handled with care to ensure longevity.

Commissions

Commissions are currently closed. To stay updated on when new slots will open, sign up for my newsletter or check my Instagram page for updates ☻

Contact

Wanna say hi, wholesale, or ask me a question? You can drop an email to hellohabichl(at)gmail.com.